Patient Portal: Frequently Asked Questions
If I was previously a patient of Dr. Pannozzo, can I still access my records?
Yes. All patients under the care of any of our physicians, currently or previously, can access their records in the patient portal at any time.
I forgot my password. How can I reset it?
If you’ve forgotten your password, click the “Trouble Logging In?” link on the portal login page and follow the prompts to reset it. You may need to verify your identity through email or text message before setting a new password.
How do I create an account if I’m a new patient?
New patients can enroll by clicking the “Enroll Now” link, following the registration instructions, providing the necessary information, and setting up login credentials. If you need help during the enrollment process, please contact our office.
How do I request a prescription refill?
To request a prescription refill, log into the portal and navigate to the prescriptions section. Select the medication you need refilled and submit your request. Your provider will then review and process it accordingly.
Is my information secure on the patient portal?
Yes, the patient portal is a secure platform that protects your personal health information with encryption and authentication protocols. Your privacy and security are our top priorities.
Can I use the patient portal to pay my bill?
Yes, you can view and pay your medical bills directly through the patient portal. Simply log in, navigate to the billing section, and follow the steps to make a payment securely online.
Who do I contact if I have trouble accessing my portal?
If you experience any technical issues or need assistance with your account, please contact our office for support. We’re happy to help resolve any login or account-related concerns!